Responsible Gaming

At Lucky Hills Casino, responsible gaming means keeping gambling enjoyable, controlled and within your means. Gambling should be treated as entertainment, not as a way to make money or manage financial problems. Take time to understand your choices, set boundaries before you play and seek support if gambling begins to affect your wellbeing, relationships or finances.

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Our approach to responsible gambling

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the rules of the relevant game, so past results do not predict future results. A win is never certain, and trying to recover losses by continuing to gamble can increase the amount you lose. Before you play, consider whether the activity is suitable for your personal circumstances and whether you can comfortably afford the amount you plan to spend.

On this page

Responsible gambling starts with informed and deliberate decisions. Decide how much time and money you are prepared to spend before opening a game or placing a wager. Keep those limits separate from money needed for essentials such as rent, mortgage payments, food, utilities, education, transport and other regular commitments. Never use borrowed money, credit intended for living costs or money set aside for important expenses to gamble.

You should only gamble when you are in a suitable state of mind. Avoid gambling when you are upset, stressed, tired, affected by alcohol or other substances, or trying to escape personal difficulties. Taking a break in these circumstances can help you make clearer decisions. Gambling should not interfere with work, study, sleep, family life, friendships or other activities that are important to you.

Key principles

Gamble for entertainment, not as a source of income.
Set a budget and treat it as an amount you are prepared to lose.
Set a time limit and take regular breaks from play.
Do not chase losses or increase your spending to try to recover money.
Do not borrow money or sell belongings to fund gambling.
Do not gamble under the influence of alcohol or other substances.
Keep gambling separate from essential household and personal expenses.
Talk openly with someone you trust if gambling is becoming difficult to control.

Practical ways to stay in control

Planning your gambling in advance can make it easier to stay within your personal boundaries. Consider writing down your spending and play-time limits before you begin. Once a limit has been reached, stop for the day or take the break you planned, even if you are winning or feel that a win may be close. Do not change a limit during a gambling session because of excitement, frustration or the hope of a better result.

Set money and time boundaries

Choose an amount that will not affect your regular financial responsibilities.
Decide how often you will play and how long each session will last.
Record deposits, wagers, wins and losses so you have a realistic view of your activity.
Stop when your planned budget or time period ends.
Review your gambling habits regularly and reduce or stop if the activity is becoming less enjoyable or harder to manage.

Account controls may be available to help you manage your activity. Depending on the services and tools offered for your account, these may include deposit limits, spending limits, session reminders, time-out options, account history or self-exclusion. A limit is most useful when it is chosen before you start playing and cannot be easily changed in response to a gambling result. Read the terms that apply to any control carefully so you understand when it starts, how long it lasts and what activity it covers.

If you want to take a temporary break, use any available time-out or account restriction option. If you want to stop gambling for a longer period, ask about self-exclusion options that may apply to your account or the relevant service. Self-exclusion is intended to support a decision not to gamble and should be treated seriously. Do not create another account or use another person's account to avoid a restriction.

You are responsible for keeping your account information secure and for ensuring that no one else uses your account. Do not share passwords or payment details. If another person in your household can access your device or account, use appropriate security settings and consider whether additional account restrictions are needed. Young people and anyone below the applicable legal gambling age must not use gambling services.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may not always be obvious to the person gambling or to people close to them. The amount of money spent is not the only indicator. Gambling may be causing harm if it takes more time, attention or emotional energy than you intend, or if you continue despite negative effects on your life.

Possible warning signs

Thinking about gambling frequently or feeling restless when you try to stop.
Spending more time or money gambling than you originally planned.
Increasing the amount you gamble to achieve the same excitement.
Chasing losses or returning soon after losing to try to win money back.
Hiding, minimising or misleading others about your gambling.
Feeling guilty, anxious, irritable or distressed because of gambling.
Using gambling to cope with loneliness, stress, sadness or other problems.
Missing work, study, appointments or family activities because of gambling.
Borrowing money, selling possessions or neglecting bills to continue gambling.
Trying to stop or cut back but finding that you cannot do so.
Experiencing conflict with a partner, family member, friend or colleague because of gambling.

One warning sign can be enough reason to pause and review your gambling. You do not need to wait until a serious financial or personal crisis occurs before asking for help. Consider stopping play, applying a time-out or self-exclusion restriction, and speaking with someone you trust. A qualified gambling counsellor can help you understand your options without judgement. Support may also be available for family members and friends affected by someone else's gambling.

If gambling has contributed to financial pressure, consider contacting a qualified financial counsellor or another appropriate support service. Avoid taking out new loans, using credit to chase losses or making rushed financial decisions. If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area.

Getting support and taking further action

If you are concerned about your gambling, the most important step is to stop and seek support. In Australia, gambling support services are available through government and community organisations, including services that provide confidential information, counselling and practical guidance. Support arrangements can differ between states and territories, so use official Australian government or state and territory sources to find a service that is appropriate for your location.

You can also speak with a general practitioner or another qualified health professional. They may help you discuss the effect gambling is having on your mood, sleep, relationships and finances, and can refer you to suitable specialist support. If you are helping a family member or friend, focus on expressing concern rather than blame. Encourage them to seek professional assistance, while also obtaining support for yourself if the situation is affecting your wellbeing.

If you want to stop gambling

Stop playing and do not attempt to recover previous losses.
Use available account limits, time-out or self-exclusion options.
Remove saved payment methods where appropriate and review access to gambling funds.
Tell a trusted person what you are doing and ask them to support your plan.
Avoid gambling advertising, social situations or online content that may encourage you to resume.
Arrange professional, financial or emotional support through an appropriate service.
Review your progress and seek further help if you find it difficult to maintain the decision.

Lucky Hills Casino provides this information as general responsible gambling guidance. It is not medical, financial or legal advice, and it does not replace professional support. Gambling laws, age requirements, available services and account controls may vary according to where you are located. You must follow the laws that apply to you and use gambling services only where they are lawful. If you have questions about responsible gambling tools or restrictions that may apply to your account, review the relevant account information and contact the available support channel through the website.

Your wellbeing matters more than any game or result. If gambling stops being affordable, enjoyable or voluntary, take a break and seek help. Asking for support early is a practical and responsible decision.