Betting Rules

Before placing a bet, check the game, market, selection, stake, odds or displayed return, and any other information shown on the confirmation screen. A bet is generally considered submitted when you confirm it through the website. It is not necessarily accepted merely because you have selected an option or entered a stake. Acceptance may depend on technical confirmation, available balance, market status, applicable limits and the relevant product rules.

You should review your bet carefully before confirming it. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable game rules or a feature expressly allows this. Any available cancellation, editing or cash-out function is subject to its own conditions and may not be available in every situation. A displayed option does not guarantee that the feature will remain available until you complete the transaction.

1. Select the game, event, market or wager type you wish to use.
2. Enter or choose the stake and review the displayed odds, prize information or potential return.
3. Check the bet slip and confirm that the details are correct.
4. Submit the bet and wait for the website to confirm whether it has been accepted.
5. Keep the confirmation or transaction record shown in your account where possible.

A bet may be rejected, delayed, voided or limited where the balance is insufficient, the market has closed, the product is unavailable, a required check has not been completed or an operational or compliance issue applies. A bet placed after a market has closed, or after an outcome is known, may be treated in accordance with the relevant rules and may be declared void. The website display and the applicable product rules should be checked before every wager.

Balances, stakes and transaction records

Bets must normally be funded from an available balance or another payment method accepted by the website. A pending deposit is not necessarily available for wagering. Stakes are deducted, and returns are credited, in accordance with the transaction record and the rules for the relevant product. You should not attempt to place a bet using a technical error, duplicated screen, delayed update or incorrect balance. If your balance appears incorrect, stop using the account and raise the issue through the support channels shown on the website.

Payments and withdrawals are subject to the payment methods, verification procedures and conditions displayed on the website. You should only use a payment method held in your own name unless the relevant terms expressly allow otherwise. Lucky Hills Casino may request additional information before processing a transaction and may delay, refuse or reverse a transaction where required for security, fraud prevention, anti-money laundering or other compliance purposes. Payment processing times and availability can vary and should be checked in the account or payment information provided on the website.

The following conduct is not permitted: using another person’s account or payment method without authorisation; manipulating a game or website function; exploiting a software or pricing error; using automated tools where prohibited; colluding with other players; providing false information; engaging in fraud or money laundering; or attempting to bypass account, location, identity or responsible gambling controls. Lucky Hills Casino may suspend an account, cancel affected bets, withhold an incorrect credit or take other action allowed by the applicable terms and law.

Play within your limits

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and only wager what you can afford to lose. Do not chase losses, borrow money to gamble or gamble when upset, tired or under the influence of alcohol or other substances. Take regular breaks and monitor the time and money you spend.

• Use any account limits, time reminders, deposit controls or other responsible gambling tools made available to you.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Self-exclusion may be available through the responsible gambling options shown on the website.
• If you are concerned about your gambling, seek independent help from an appropriate Australian support service or qualified professional.
• Read the responsible gambling information before placing a bet and make sure you understand how to request assistance.

These Betting Rules may be updated from time to time to reflect changes to the service, products, law or operational requirements. The current version published on the website applies to future activity unless a different requirement is stated. By continuing to use Lucky Hills Casino after an update, you acknowledge that the revised rules may apply. If you do not understand a rule, do not place a bet until you have obtained clarification through the available support channels.