Cookies Policy

The types of cookies used on a website can change over time as features, services and technical arrangements develop. Cookies may be used for the following purposes:

Strictly necessary cookies

These cookies support essential website functions. They may help pages load correctly, maintain a secure connection, remember information during a session, support account access and protect the website against misuse. Without these cookies, some parts of the website may not operate properly. Because they support core functions, they may not always be available for complete opt-out through the website preference tool.

Security and fraud prevention cookies

These technologies may help detect unusual activity, protect accounts, reduce automated or malicious traffic and support the integrity of transactions and other website functions. They can also assist with investigating suspected misuse and maintaining a safer online environment. The information collected for these purposes may include device, browser, connection and activity information.

Functionality cookies

Functionality cookies remember choices or settings so that the website can provide a more consistent experience. For example, they may remember language, region, display or session preferences. If you disable these cookies, you may need to enter preferences again, and some features may not work in the way intended.

Performance and analytics cookies

These cookies help us understand how visitors use the website, such as which pages are visited, whether pages work as expected and where users may experience errors. The information can be used to measure performance, identify technical issues and improve navigation, content and services. Analytics information may be collected in an aggregated or pseudonymised form where appropriate.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure campaigns, limit repeated advertising, understand which content is relevant and provide marketing that is more suitable to a visitor's interests. They may also help us assess the effectiveness of promotional communications. Marketing cookies are generally optional and can be managed through the available preference controls.

Preference and responsible play features

Cookies or similar technologies may support settings connected with your website experience, including display preferences, account preferences and responsible gambling information. These technologies do not replace the responsible gambling tools, account controls or support information made available through the website. If you have concerns about your gambling, review the responsible gambling information and consider using the available account controls.

Information collected through cookies may include an internet protocol address, device type, browser type, operating system, approximate location, pages viewed, actions taken, referral information and technical event data. The information collected will depend on the technology and your interaction with the website. We use reasonable measures intended to protect information against unauthorised access, loss, misuse or disclosure, although no online system can be guaranteed to be completely secure.

We retain cookie-related information only for as long as reasonably required for the purpose for which it was collected, to support website operations, meet legal or regulatory obligations, resolve disputes, enforce terms or protect our interests. Retention periods can differ depending on the type of information, the technology involved and the reason it is being retained.

Our Privacy Policy provides additional information about how we collect, use, disclose and protect personal information, and about rights or choices that may apply to you. If cookie information is linked with information held in an account or is otherwise personal information, the relevant Privacy Policy provisions may also apply.

Changes to this policy

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or business practices change. The updated version will be published on this page with a revised date where appropriate. You should check this page from time to time so that you understand how cookies are being used. Where a change requires a different approach to consent or choice, we will provide the controls or notices required in the circumstances.

Questions and requests

If you have a question about this policy, want to understand how your information is handled or need help with a privacy request, please use the contact or support details published on the Lucky Hills Casino website. We may need to verify your identity before responding to a request involving personal information. Our response may also depend on the nature of the request and any obligations that apply.